MedOne FAQs

To redeem an access code, purchase your own subscription, or connect to your organization’s subscription from home, you’ll need a personal username and password. The easiest way to set these up is by creating a Thieme Account.

Your Thieme Account is your personal profile for all Thieme digital products—it’s where you can view and update your information whenever you need.

Getting started is simple:

1. Click the Login button in the top‑right corner of the page.
2. Select “Create Thieme account”.

You will next be taken to a prompt. There you will be asked to enter your email, a password, read and accept the Privacy Policy and the Terms of Use.

You will receive an email to verify the address you provided. Open the email and click the verification link. Please note that the link is only valid for 30 minutes for security reasons. After verification, you can start using your Thieme account immediately.

If you do not receive an email within 30 minutes (also check your spam folder) please contact us for assistance at customerservice@thieme.com.

To learn more about creating a Thieme Account, please visit our Thieme Account page.

Yes! By linking your Thieme account to your organization, you gain access to its licenses and resources. Membership is valid for 180 days and will automatically renew when you authenticate again via IP network, VPN, or Shibboleth. After expiration, you will need to repeat the activation process.

When establishing your initial remote access connection, make sure that you are on a recognized network of your organization (e.g. LAN or WLAN, Shibboleth/Open Athens).

To activate your MedOne remote access, log in to your Thieme Account while on your organization’s network. Click on “Thieme Account” under your name in the upper right corner. Once inside your Thieme Account, you will see the following tile to click and activate your remote access:

You can view your connected organizations at any time in your Thieme Account under “My organization”. To learn more about how Remote Access works please visit our Thieme Account Page

For the best experience, we recommend redeeming access codes on a computer rather than a mobile device.

To redeem your code on MedOne:

Go to the “Enter Access Code” link in the upper‑right corner of the MedOne homepage.Follow the on‑screen steps to complete the redemption process.

Please note you’ll need to be logged into your MedOne account to redeem a code.

If you don’t have an account yet, no worries, you can create one in just a couple of minutes.For more detailed, step‑by‑step guidance, feel free to visit our Access Code Help page.

After a few minutes, the activated product will be displayed under “My Products.” Please note if the title is not automatically added to your homepage after activation. You may log in to your account on MedOne, search the title under “Books”, and add it to your homepage favorites by clicking the star button next to the cover.

If you’re unable to log in, here are a few simple steps that can help you get back on track:

Check your activation email.

If you just registered, make sure you click the activation link that was sent to the email address you used to sign up. Your account won’t work until it’s activated.

Confirm your username and password

It’s easy to mistype something—double‑check that both your username and password are entered correctly.

Reset your password if needed.

If you’ve forgotten your password, click the “Forgot your password?” link on the login screen and follow the prompts.

You’ll receive an email with reset instructions—don’t forget to check your spam or junk folder.

Still stuck? We’re here to help!

If you continue to experience login issues after trying the steps above, please reach out to us through our Support Form, located under “Help Center” in the left navigation menu on MedOne.

To change your password, you can use the Forgot Password link (see below) or login with your existing credentials and change it inside your Thieme Account.

While logged in, click “Thieme Account” under your name in the upper right corner. Once logged in, click “My Data” on the left side of the menu. On the My Data page you can change your password as well as other profile details.

We have dedicated help pages that allow you to make the most of MedOne’s content and features. Please visit the links below for in-depth information on each topic.

• Searching and Filtering
• Images/Video/Audio
• Books
• Journals
• Playlists
• Questions & Answers

The MedOne App is free-of-charge to any MedOne user with access to an institutional or personal subscription. The MedOne App permits you to download your subscribed MedOne content for offline access.

You can find the MedOne App in the Apple Store, available for iOS devices (iPhone, iPad, iPod touch) 12.0 or later, and in the Google Play Store for Android devices 6.0 and up.

After the initial app installation and set-up, sign in with your Thieme Account credentials (or create an account if you do not have one). Once logged in with your Thieme Account you will be able to access your content.

The app allows you to access material offline. You may download your title to the app by clicking the download button below your title.

You can search for titles by using the search bar at the top of the page. You also have the option to filter titles by the first letter of the main title.  This gives you the option to scroll through all titles beginning with that letter.

If you have questions or need further support while using the app, please reach out via the feedback button found at the bottom of the screen

In general, you can use MedOne on any PC, tablet or smartphone with internet access. MedOne is compatible with all popular browsers in the latest versions.

We recommend:

A browser with HTML5 support

For an optimum viewing: a monitor with at least 1280 pixels image width

For playing videos: a HTML5-capable browser

Browser: JavaScript enabled

Our customer support team can assist you with MedOne questions. Please fill out our Support form found under “Help Center” in the left navigation on MedOne. We always recommend you include as much description of the problem as possible to better assist you