- Do I need to register for a MedOne account?
- Can I access my institution’s MedOne content from home?
- How do I redeem an access code?
- I am unable to login. What can I do?
- How do I change my password?
- How do I navigate MedOne content?
- How do I download and use the MedOne app?How do I download and use the MedOne app?
- What are the system requirements for using MedOne?
- Who can help with other questions or technical problems?
1. Do I need to register for a MedOne account?
In order to redeem an Access Code or purchase a personal subscription, you will need a MedOne username and password.
Upon registration, you will receive an email confirming your account setup. Please be sure to click on the activation link to finalize your account (be sure to check your spam folder). If you do not receive an email within 30 minutes please contact support at: customerservice@thieme.com
2. Can I access my institution’s MedOne content from home?
Yes! Create Remote Access to use your MedOne content outside your institution’s network. When establishing your initial remote access connection, make sure that you are on a recognized network of your organization (via LAN or WLAN, Shibboleth/Open Athens). Your registration will then be automatically linked to your institution and allow you to access your institution’s licensed MedOne content off campus.
Note: If you are connected to the network of your organization in your Thieme product, you will see the organization’s name in the header.
To activate your MedOne remote access, go to account.thieme.de and log in with your username and password. There you will be given mutiple options related to your account. Simply click on “Activate Remote Access”.
You can view your assigned organizations at any time in your Thieme Account under “My organization”.
3. How do I redeem an access code?
We recommend users redeem access codes on a computer, not a mobile device. To redeem an access code on MedOne, navigate to the “Enter Access Code” link in the upper right corner and follow the redemption steps. You will need to log in to your MedOne account to redeem an access code, or create an account if you don’t have one (see above). For detailed instructions on redeeming a code please visit our Access Code help page
* Kindly note that titles are not automatically added to your home page after activation. You will need to log in to your MedOne account, search the title, and add it to your hompage with the star button. The star button allows you to “pin” the title to your start page.
For more in-depth information regarding individual titles, please refer to the Books link.
4. I am unable to login. What can I do?
- If you have registered for the first time, please be sure to click the activation link sent to your email address on the registered account.
- Please check that you have correctly entered your username and password.
- If you have forgotten your password, click the forgot your password link on the login screen and follow the steps to reset your password. You will receive an email with instructions (be sure to check your spam folder).
If you continue to have problems logging in after these steps, please contact our support team: customerservice@thieme.com
5. How do I change my password?
To change your password, log in in with your existing credentials. Once logged in, click “My Data” on the left side of the menu.
On the “My Data” Page, click the “Change password” button.
Enter your current password, and then your new password. Please be mindful to follow the stated password rules. This permanently changes your password.
6. How do I navigate MedOne content?
We have dedicated help pages on topics that allow you to make the most of your MedOne subscription. Please visit the links below for in depth information on each topic.
7. How do I download and use the MedOne app?
The MedOne App is free-of-charge to any MedOne user with access to an institutional or personal subscription. The MedOne App permits you to download your subscribed MedOne content for offline access.
You can find the MedOne App in the Apple Store, available for iOS devices (iPhone, iPad, iPod touch) 12.0 or later, and in the Google Play Store for Android devices 6.0 and up.
To use the MedOne App, you will need to register for a MedOne username and password. After the initial app installation and set-up, sign in with your MedOne credentials to access your content. Please note: you must be logged in to your account to access material on the app. If you are not logged in, you will receive an error message.
Once logged in, you will be see the home page. Here you can navigate content by material type.
The app allows you to access material offline. You may download your title to the app by clicking the download button below your title.
You can search for titles by using the search bar at the top of the page. You also have the option to filter titles by the first letter of the main title. This gives you the option to scroll through all title beginning with that letter.
If you have questions or run into issues while using the app, please reach out via the feedback option.
8. What are the system requirements for using MedOne?
In general, you can use MedOne on any PC, tablet or smartphone with internet access. MedOne is compatible with all popular browsers in the latest versions.
We recommend:
- A browser with HTML5 support
- For an optimum viewing: a monitor with at least 1280 pixels image width
- For playing videos: a HTML5-capable browser
- Browser: JavaScript enabled
9. Who can help with other questions or technical problems?
Our customer support team can assist you with MedOne questions. Click here and fill out our support form. We always recommend you include as much description of the problem as possible to better assist you.